~Laura Haertling
Design Director
Hot Studio';
tip[1] = '"I have worked with Katy over the last 10 years and always found her to be extremely professional. She works closely with me to understand the product and the objective of the testing. When working with clients, she has a gift for asking simple questions that provide tons of useful data. I\'m excited to work with Katy any time I get the chance!"
~David Hamasaki Director
Advice Product Development
Charles Schwab & Co.';
tip[2] = '"Katy is excellent at her job. She is smart, experienced, and a true talent at facilitating evaluations. While highly professional, she is extremely down to earth. She is flexible and has the ability to work with a broad range of people and products. Katy\'s welcoming personality sets participants at ease and creates a positive and constructive work environment for project members."
~Ray Walker Sr.
Product Manager Worked with
Katy at Broderbund / Riverdeep';
tip[3] = '"Thanks, Katy, for allowing me to participate in your Usability project. I am impressed with the professional way you set up the work session and how you were able to make it so enjoyable. I also learned a lot, which, as I mentioned, was one of my objectives."
~Scott Hughes
Usability Participant';
tip[4] = '"I\'ve had the pleasure to work with Katy Klein at the usability labs at Charles Schwab. She was both personable and professional. When conducting studies, she had a remarkable skill at putting the end users at ease and facilitated our ability to gain useful information. I believe any organization would be fortunate to have Katy."
~Kristin Schultz
Usability Lab Manager
Worked with Katy at Charles Schwab & Co.';
tip[5] = '"Katy has organized and facilitated customer usability sessions for several of my Schwab project teams. Katy is always very prepared, a great participant moderator, and ultimately provides data that is very important to our product development process. The results from Katy\'s usability sessions have helped to maximize the benefit and usefulness of many Schwab.com research tools."
~Arnel Capinpin
Sr. Manager, eBusiness
Charles Schwab & Co.';
tip[6] = '"Katy Klein offers great depth of usability experience and a breadth of user interface design knowledge. Those qualities, combined with her professional demeanor and creative problem-solving, always make her an invaluable part of our project team."
~Leigh Hood, Director
Technical Product Development
Charles Schwab & Co.';
tip[7] = '"Katy brings an efficient and professional approach to usability and research. She quickly grasps the issues you need to explore and prepares a thorough test plan.
Her excellent test demeanor shows an ability to probe the user\'s thoughts in a way that ensures you get real insight from the testing.
You really cannot go wrong with Katy Klein."
~Chris Baum
Information Architect/Product Manager
Worked with Katy at Charles Schwab';
tip[8] = '"Katy came up to speed quickly on a complicated system administration product and guided us through the development of a comprehensive testing script. During testing, her friendly and enthusiastic personality kept our participants at ease as they worked through tasks. In the end, she delivered a thorough analysis which allowed us to pinpoint areas for improvement."
~Jeff Lowe
User Interface Designer
PGP Corporation';
tip[9] = '"Katy Klein did a superb job in developing, moderating, and summarizing our usability research project. I was impressed with the way she distilled the most useful information from each individual participant. The report that she assembled was a valuable resource for my organization and had a direct, positive impact on the project."
~Joshua Jacobson
User Experience Manager
Sony';
tip[10] = '"Katy brings mastery and insight to the many facets of planning, conducting and analyzing results from usability studies. The care she takes setting up a context where participants feel comfortable and free to share their ideas, feelings and responses elicits comprehensive and actionable findings.
Her study results have been key in shaping product development decisions that we found to significantly improve the customer experience. Having worked with Katy over the past 5 years, I recommend her highly. She\'s a delight to work with - a wonderful person and consummate pro."
~Sarah Kennon
Director of User Experience
Tee Bee Dee';
tip[11] = '"Great human-centered design depends on insight into user needs-needs that users aren\'t always able to articulate. Katy Klein draws this information out of individuals thoroughly, while never appearing canned. She is especially adept at navigating detours, whether it is following a subject\'s unexpected point of view toward a nugget of information or handling the occasional wild card with aplomb. Katy\'s work helped us make significant refinements to a major financial service\'s website."
~Jon Littell
Director of User Experience
Hot Studio';
tip[12] = '"Katy is a highly skilled and experienced usability consultant. I worked with her during the development of both Web and kiosk based user interfaces for large corporate brands. She was very adept at the entire usability process from recruting the right panel, to providing objective and unbiased moderating of one-on-one sessions, to the final presentation of results that helped my team and clients improve the user experiences dramatically. I highly recommend Katy and hope to have the opportunity to work with her again."
~Nick Rau
VP / Director, Technology
Modem Media / Digitas';
tip[13] = '"Katy has conducted several user research and usability testing projects for us. She always does an amazing job, from planning the study, moderating the sessions and communicating the findings. She is a superb moderator. The reports that she provides are insightful and provide the right level of detail. The service that Katy provides continually exceeds our expectations. I highly recommend Katy."
~Maryam Najafi
Sr. Manager, User Experience Design
VeriSign, Inc.';
tip[14] = '"Katy\'s expertise and professionalism in designing our usability studies was a key to the success of our project. She assisted us in recruiting and screening participants, scheduling and moderating interviews, and compiling and summarizing the results. The result was several insights into our website, which will lead to an improved experience for our customers."
~Stephanie Kellogg
Customer Experience Sr. Manager
Applied Biosystems';
tip[15] = '"Katy, thanks again for an outstanding job on the usability sessions; your consistency and clarity across all the users was great. I think we\'ve uncovered and clarified some important product directions and can hopefully produce a design that will delight the end-users. We are still working through the findings and user comments in the report you sent but I have to let you know that feedback on the quality and detail of your work has been very positive. Thanks for such a good job."
~Maggie Hendrie
Director of User Experience, SPE IT
Consumer Electronics Corporation';
// random number generator
function randomNumber(n) {
number = Math.floor(Math.random() * (n + 1));
return number;
}